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Privacy Policy

Type of website: Ecommerce
Effective date: 6th day of December, 2024

www.phoenixfirefitness.com (the “Site”) is owned and operated by Mark Greeno. Mark Greeno is the data controller and can be contacted at:

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:
  1. The personal data we will collect
  2. Use of collected data
  3. Who has access to the data collected
  4. The rights of Site users
  5. The Site’s cookie policy
This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent

By using our Site users agree that they consent to:
  1. The conditions set out in this Privacy Policy
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at markg@phoenixfirefitness.com.

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the EU:
  1. Users have provided their consent to the processing of their data for one or more specific purposes
  2. Processing of user personal data is necessary for us or a third party to pursue a legitimate interest. Our legitimate interest is not overridden by the interests or fundamental rights and freedoms of users. Our legitimate interest(s) are: When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
  3. When your browse our store, we also automatically receive your computers internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  4. Email marketing ( if applicable): With your permission, we may send you emails about our store, new products and other updates such as sales.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:
  1. IP address
  2. Location
  3. Clicked links
  4. Content viewed

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:
  1. First and last name
  2. Date of birth
  3. Email address
  4. Address
This data may be collected using the following methods:
  1. We gain access to this through the buying and selling process.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes:
  1. Providing Products and Services: We use your personal information to provide you with the services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges and other transactions to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and/or exchanges and other features and functionalities related to your account.
  2. Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text messages or postal mail and to show you advertisements for products and services.
  3. Security and Fraud Prevention; We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. Do not share your username, password or any other access details with anyone else. Contact us if you believe you account has been compromised.
  4. Communication with you and Service Improvement. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests in order to be responsive to you, and to provide effective services to you and maintain a professional business relationship with you.
The data we collect when the user performs certain functions may be used for the following purposes:
  1. We may use it for email marketing with your permission. We also use it for marketing and advertising.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:
  1. Marketing agency
  2. Shopify
We may share the following user data with third parties:
  1. Links clicked while using site
We may share user data with third parties for the following purposes:
  1. To allow them to perform the services they provide to us
Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it
  2. If it is required for any legal proceeding
  3. To prove or protect our legal rights
  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, that information is encrypted using SSL technology and store all of our data on servers in secure faciltities. We will follow all PCI-DSS requirments and implement additional generally accepted industry standards.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

Under the GDPR, you have the following rights:

  1. Right to be informed
  2. Right of access
  3. Right to rectification
  4. Right to erasure
  5. Right to restrict processing
  6. Right to data portability
  7. Right to object.

Children

The minimum age to use our website is 16 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:
Mark Greeno
315 Dieppe Blvd South

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

1. Functional cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits

2. Third-Party Cookies

Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:
  1. Allows Shopify to store information about your session
  2. Allows Google to track who visits the store and from where

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and or disclose it.
If ever our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Mark Greeno, at:
315 Dieppe Blvd South

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About Us

Phoenix Fire Fitness was started in 2014 as strictly a repair service, and we have since expanded into sales, service, consulting, and now manufacturing. My passion for the fitness industry and helping people achieve their best health and fitness drives the foundation of this company.

Contact Us

  • Address: 315 Dieppe Blvd South Lethbridge, AB T1J 3X2
  • Telephone: (+1) 4039424528
  • Opening:
    Mon - Sun: 8:00 AM - 5:30 PM

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